Thank you for shopping with Leafy Planet. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns & Refund Policy:
1. Returns:
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.
2. Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Exchanges:
If you need to exchange an item for a different size or color, please contact us. You will be responsible for the return shipping costs, but we will cover the shipping costs for the replacement item.
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will gladly assist you in resolving the issue.
5. How to Initiate a Return:
To initiate a return, please contact our customer service at [support@leafyplanet.net]. Provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.
6. Return Shipping:
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us:
If you have any questions about our Returns & Refund Policy, please contact us at [support@leafyplanet.net].
Thank you for choosing Leafy Planet for your sustainable lifestyle.